Business Continuity Management

THE BUSINESS CONTINUITY MASTERCLASS

Mastering Organisational Resilience: From Crisis To Continuity

20 & 21 January 2025
The Wyndham Grand Hotel,
Kuala Lumpur, Malaysia.

The Imperative of Business Continuity: Thriving Amidst Chaos

In today's volatile business landscape, resilience is not just an advantage - it's a necessity. Consider these sobering statistics:

According to Gartner's 2023 Business Continuity Survey, 76% of organisations reported at least one disruption in the past two years, with an average financial impact of $1.5 million per event.
The Asia Business Continuity Institute reports that 57% of organisations in Asia experienced at least one disruptive incident in the past year, with an average cost of $1.2 million per event.
A 2023 global study by Deloitte found that organisations with mature business continuity programmes are 2.5 times more likely to recover quickly from disruptions and maintain market share.
A 2024 report by McKinsey reveals that companies with robust business continuity plans experienced 20% less downtime during major disruptions compared to their unprepared counterparts.

This intensive masterclass equips you with cutting-edge knowledge and tools to build a resilient organisation capable of withstanding and thriving amidst unforeseen challenges. Expert-led, this programme combines theoretical frameworks with practical applications, ensuring you can immediately apply your learning to strengthen your organisation's resilience.

KEY LEARNING

Master the art of organisational resilience: Transform your approach from crisis management to true business continuity.
Learn to create a compelling Business Case for investing in continuity planning, aligning it with organisational goals.
Align your practices with the Disaster Recovery Institute's Professional Practices, ensuring industry-standard excellence.
Gain in-depth knowledge of International Compliance requirements for ISO 22301:2019 Business Continuity Management Systems and other linked standards.
Uncover the critical factors behind Threats & Vulnerabilities and understand cutting-edge techniques for delivery of a comprehensive Risk Assessment and Business Impact Analysis (BIA).
Utilise the results of your Risk Assessment and BIA to ensure that your Business Continuity Strategies can meet your Recovery Time Objectives.
Learn to design and execute powerful Business Continuity Exercises that truly prepare your organisation for responding to Crises (e.g. Ransomware attack).
Gain the skills of Crisis Communications to protect your organisation's reputation during significant disruption and physically damaging events.
Obtain insider knowledge on managing business continuity for large-scale events, drawing from the London 2012 Olympic & Paralympic Games case study.
Develop strategies to build organisational resilience in the face of global disruptions like the COVID-19 pandemic.

WHO SHOULD ATTEND?

This masterclass has been designed specifically for professionals responsible for Business Continuity, Operational Resilience, Disaster Recovery and Crisis Management . It will also greatly benefit professionals from the areas of risk management, audit, quality control, compliance, finance and facilities management.

WHY THIS PROGRAMME MATTERS NOW MORE THAN EVER?

The business landscape is evolving at an unprecedented pace, with new threats emerging alongside technological advancements. This masterclass addresses the critical need for:

Adapting to stringent corporate governance and compliance regulations
Meeting customer and supplier demands for robust continuity plans
Protecting assets and reputation in an increasingly interconnected world
Staying ahead of cyber threats and technological disruptions

Throughout this vital training programme, you'll gain the ability to assess risks and analyse vulnerabilities facing your organisation - a skill of immeasurable value in today's unpredictable business environment.

Join us to learn how good business continuity planning and management can make the difference between success and failure, ultimately driving long-term profitability and resilience.

VALUE ADDED INCENTIVE

You will receive a BCM Toolbox developed by Steve Yates, complimentary for attending this programme. The toolbox includes:

Steering Committee Terms of Reference (ToR) Template
Supply Chain Third Party Questionnaire (3PQ) Template
Business Continuity (BC) Policy Processes & Procedures
Risk Assessment (RA) Processes & Procedures
Business Impact Analysis (BIA) Template
Departmental Business Continuity Plan (BCP) Template
Incident Response Situation Report & Log Sheet Processes
Exercise Main Events List (MEL) Template

THE BUSINESS CONTINUITY MASTERCLASS

Mastering Organisational Resilience: From Crisis To Continuity

20 & 21 January 2025
The Wyndham Grand Hotel,
Kuala Lumpur, Malaysia.

Registration will begin at 08:00 on Day One. The course will commence at 08:30 and conclude at 17:15 each day, with breaks for lunch and refreshments at appropriate intervals.

AGENDA DAY 1

INTRODUCTION & OBJECTIVES

Training objectives & outcomes
Definitions & terminologies

BUSINESS CONTINUITY MANAGEMENT (BCM) OVERVIEW

Types of disruptive challenges:
- Pandemic (e.g., COVID-19)
- Natural disasters (floods, fires)
- Cyberattacks and data breaches
- Terrorism and security threats
- Physical incidents (staff)
- Criminal activity (including kidnap and extortion)
- Sabotage and product contamination
Introduction to BCM Compliance : the International Standard ISO22301:2019 as well as other linked standards

PROJECT INITIATION & MANAGEMENT

The 10 Professional Practices for BCM Programme Initiation
Establishing a Steering Committee and Terms of Reference
Developing Project Scope and Business Continuity Policy
Reporting and tracking progress
Communicating requirements and maintaining awareness
Identifying training needs and developing programmes
Links with Supply Chain and Service Level Agreements

RISK ASSESSMENT

Risk Assessment evaluation and control
Universe of Threats & Vulnerabilities
Risk appetite identification
Risk analysis methodologies : Inherent Risk ;
Risk Assessment Register ; Risk Categorisation & Treatment
Syndicate Exercise: Workplace risk assessment

BUSINESS IMPACT ANALYSIS (BIA)

Understanding of a BIA and its purpose
Information that you should be looking for, and methods
BIA Process objectives:
- Minimum Business Continuity Objective (MBCO)
- Maximum Tolerable Period of Disruption (MTPoD)
- Recovery Time Objective (RTO)
- Recovery Point Objective (RPO)
Syndicate Exercise: Review of BIA template, information requirements, and utilisation as a Gap Analysis

BUSINESS CONTINUITY STRATEGIES

Overview of Business Continuity and Disaster Recovery strategies
Selecting cost-effective strategies from Risk Assessment and BIA results
Considerations for supporting capabilities and logistical requirements

AGENDA DAY 2

INCIDENT PREPAREDNESS & RESPONSE

Incident Command System and Strategic, Tactical & Operational Integration
Immediate response and damage assessment
Invocation process and pressures, prior to declaration of a disaster
Emergency Operations Centre (EOC), physical & virtual capabilities
- Emergency Operations Centre (EOC), physical & virtual capabilities
- Equipment & Communications requirements

PLAN DEVELOPMENT & IMPLEMENTATION

Requirements for Business Continuity Plans:
- Determining personnel and teams for plan development and execution
- Review of types of Business Continuity Plans
Syndicate Exercise: Review of BCP template and requirements

PLAN EXERCISE, MAINTENANCE & AUDIT

Defining Testing & Exercising, and their types of use
Involving Suppliers in Testing & Exercising
Establishing an exercise programme
Developing scenarios and support material
Identifying the Exercise documentation process
Syndicate Exercise: Confirmatory Exercise
Reviewing the ISO BCMS Governance Structure
- Maintenance of records and document control
- Implementation of security classification for documentation
Understanding the 5 key functions of Audit, and outcomes

CRISIS COMMUNICATIONS

Handling Crisis Communications:
- Media interviewing techniques
- Traditional media and social media challenges
Effective methods for communicating with stakeholders and the public
Speed and credibility in crisis decision-making
Syndicate Exercise: Deep Water Horizon

SPECIAL CASE STUDY – LONDON 2012 OLYMPICS

Overview of the event's scale and complexity
Lessons learnt from planning and execution
Disaster recovery strategies implemented
Discussion on worst-case scenarios and mitigation measures

SPECIAL CASE STUDY – COVID 19 PANDEMIC

Overview of global impact and challenges faced by organisations
Current status and ongoing implications and lessons learnt
Evaluation of existing plans and strategies: successes and shortcomings
Future preparedness: Building resilience for potential pandemics

COURSE WRAP UP

Open forum and Q&A session
Delegate action plans
Certificate Presentation

END OF PROGRAMME

*The various sessions will be punctuated with numerous individual and syndicate exercises, case studies and dynamic video presentations illustrating key points.

THE BUSINESS CONTINUITY MASTERCLASS

Mastering Organisational Resilience: From Crisis To Continuity

20 & 21 January 2025
The Wyndham Grand Hotel,
Kuala Lumpur, Malaysia.

YOUR EXPERT PROGRAMME DIRECTOR

STEVE YATES
FBCI,CBCP,FICPEM,MEPS.

Founding Fellow of the Business Continuity Institute (BCI)
Founding Fellow of the Institute of Civil Protection and Emergency Management (FICPEM)
Certified Business Continuity Professional (CBCP) of the Disaster Recovery Institute International
Member of the Worshipful Company of Information Technologists (WCIT) Financial Services Technology Panel
Certified ISO 22301 Lead Auditor by the British Standards Institution (BSI)

With over four decades of experience across 50 countries, Steve Yates is a globally recognised authority on Business Continuity Management, Disaster Recovery, Emergency Planning, Crisis Management and Operational Resilience. His career exemplifies the evolution and professionalisation of these fields, making him an ideal instructor for professionals seeking to enhance their skills and knowledge.

As the founder and principal consultant of Acertia, Steve has advised Fortune 500 companies, government agencies and critical infrastructure providers worldwide. His consultancy approach is distinguished by his ability to translate complex resilience concepts into practical, implementable strategies. His innovative "7R Healthcheck" framework for assessing and enhancing organisational resilience has been widely adopted across industries.

As a thought leader, Steve has significantly advanced the field through numerous publications and speaking engagements. His insights on emerging trends in resilience planning and human factors in crisis management are highly sought after.

Steve's status as an industry guru is evidenced by his pivotal role in developing global standards and best practices. He has been a key contributor to ISO 22301, the international standard for Business Continuity Management Systems.

Steve's contributions have earned him numerous accolades, including induction into the USA's Continuity Planning Management Hall of Fame, recognition as BCI 'Public Sector Business Continuity Manager of the Year' and elevation to Liveryman status within the Worshipful Company of Information Technologists (WCIT).

The pinnacle of Steve's career came with his appointment as Head of Business Continuity & Crisis Management for the London 2012 Olympics. The success of the games in terms of safety, security and operational smoothness set new standards for large-scale event management and resilience planning.

Prior to this, Steve held key roles at British Telecommunications, Virgin Media, Legal & General Investment Management and Colt Technology, where he pioneered network recovery systems, developed continuity strategies for large-scale infrastructure and worked on cross-border resilience planning.

As Chairman of the Resilience Association, a global not-for-profit community he founded in 2019, Steve promotes cross-sector collaboration in resilience planning. The association has grown to include over 5,000 LinkedIn members and reaches some 50,000 individuals through various partnerships.

Steve Yates' career embodies the evolution of business continuity and operational resilience. His comprehensive approach, emphasising thorough planning, stakeholder collaboration, technological integration and human factors, remains central to effective resilience strategies. As a course director, Steve offers unparalleled insights and practical knowledge, equipping professionals to navigate the complex risk landscape of the 21st century.

INTERNATIONAL CLIENTS

TESTIMONIES

Steve Yates was a huge asset to Premium Credit. He came in and immediately assessed where we currently were in our continuity cycle vs where we needed to be. He created a plan of action with various achievement milestones and allied the BCP strategic target plan against it.
- James Hughes, Premium Credit Limited.

Steve Yates leads by example and enthusiasm. His all-embracing approach to collaborative efforts is a testament to his team building ability. His attention to detail has provided the cornerstone of his managerial success in both the commercial field and in his chairmanship of various institutes and associations.
- Jeff Charlton, Building Forensics

I would formally recognise your efforts and would thank you. This joint inter-agency exercise was a very good example of how the Police can work effectively with its partners in delivering important work.
- Chief Superintendent, Metropolitan Police Service UK.

Steve Yates is a pragmatic problem solver who is able to view the 'larger picture' and advise accordingly. He is a pivotal figure in the driving forward of Business Continuity awareness and planning..
– Mike Taylor, CCLA.

Steve Yates is an extremely professional, focused and knowledgeable Leader in his field. Steve can review processes quickly to identify gaps and ways to solve them. His competence was clearly shown when he took on the requirements of Business Continuity Management during a complex UK Machinery of Government change.
- Jane Heward, Department for Business, Energy & Industrial Strategy UK.

Steve Yates has been acknowledged by the Metropolitan Police Service regarding the importance of his involvement and effort as being vital to the delivery of a key London 2012 Olympic Exercise, held at the Olympic Park Main Stadium.
- London Metropolitan Police.

Steve Yates is always up to date on the issues, has achieved much for the profession with the BCI and BANG. He is an excellent speaker and leverages his leadership skills and extensive knowledge to achieve world-class results.
- Paul Kirvan, Independent IT Consultant & Auditor.

THE BUSINESS CONTINUITY MASTERCLASS

Mastering Organisational Resilience: From Crisis To Continuity

20 & 21 January 2025
The Wyndham Grand Hotel,
Kuala Lumpur, Malaysia.

TRAINING INVESTMENT

• US$750.00 nett / person – International
• RM3500.00 nett / person – Malaysia (inclusive of SST)

Please Note :

Investment includes programme attendance, course notes, luncheons, refreshments, certificate of achievement and all applicable taxes.
Full payment must be received before the start of the course.
For Group Attendance of 5 or more delegates, please call us for corporate rebates.

METHODS OF PAYMENT

Payment can be made by cheque or bank transfer. Please make payment in favour of:

INGENIUM ASIA SDN. BHD.

Bank	: AM Bank Berhad.
Account No	: 236 - 202 - 2000 - 351
Account Type	: Current
Swift Code	: ARBKMYKL
Address	: No. 4 & 6, Jalan Puteri 1/1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia.

GENERAL TERMS & CONDITIONS

1. Substitutions
Substitutions are permitted with a minimum of two working days' notice prior to the programme commencement.

2. Cancellations
a) Full refunds, less a US$60.00 / RM250.00 administrative fee, are available for cancellations made in writing at least seven working days before the programme.
b) Cancellations made within seven working days of the programme are non-refundable and incur full liability.

3. Programme Alterations
Whilst we endeavour to deliver the advertised programme, we reserve the right to modify content, speakers, or venue as circumstances dictate. All details are correct at the time of publication.

4. Postponement & Cancellation by Organiser
In the event of programme cancellation or postponement by the organiser, full refunds will be issued without deduction.

5. Liability
The organiser shall not be held liable for any loss or damage incurred by participants due to programme substitution, alteration, cancellation, or postponement.

6. Data Protection
By submitting this registration, you consent to your details being stored and used for future marketing purposes. To opt out, please notify us.

7. Intellectual Property
All programme content, format, and delivery methods are protected by copyright and constitute our intellectual property. Unauthorised reproduction or distribution, in part or whole, may result in legal action.

8. Force Majeure
The organiser shall not be liable for non-performance of contractual obligations due to events beyond reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, or government actions.

9. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Malaysia.

REGISTER

THE BUSINESS CONTINUITY MASTERCLASS

Mastering Organisational Resilience: From Crisis To Continuity

20 & 21 January 2025
The Wyndham Grand Hotel,
Kuala Lumpur, Malaysia.

Participant 1:
Position:
Email:
Participant 2:
Position:
Email:

Authorising Manager:
Position:
Telephone:
Email:
Organisation:
Address 1:
Address 2:
City:
Postcode:
Country:

Captcha:		+ =