Define and understand the need for IT Infrastructure Resilience Explore options for managing critical technology & infrastructure elements Study latest compliance requirements relating to ISO 27031:2011 - ICT Readiness for Business Continuity, ISO 27035:2011 Information Security Incident Management and ISO 20000:2013 - IT Service Management Examine best practices for building and managing highly resilient Data Centres & Networks Learn proven techniques to assess, analyse and reduce risk and business impact Identify components of a successful IT DR Programme, specifically carrying out a technology Business Impact Analysis (BIA) and identifying MTPoD, RTO & RPO Be able to implement an operational High Level DR Plan using case study data Learn how to review, audit and maintain Information Security Management System (ISMS) documentation Learn how to develop proven methods for the establishment of an IT Disaster Recovery Management System Understand command, coordination and communications (C3) organisational requirements for managing a Major Incident within a Network Operations Centre (NOC) Discover why many plans and initiatives fail – And ensure yours will not Understand how to create a cost case for spend on IT Infrastructure Resilience

Lack of an appropriate IT infrastructure resilience and disaster recovery strategy can be extremely expensive as statistics indicate that of organisations which have experienced a major loss of business data, 43% never reopen, 51% close within two years, and only 6% will survive long-term. (US Federal Emergency Management Agency). The 2021 SMB Cybersecurity Report from ConnectWise found that more than half (51%) of small and medium-sized businesses don’t have an incident response plan in place for responding to data breaches and cyber-attacks. According to Dynamic Technologies, hardware failures cause 45% of total unplanned downtime. Followed by the loss of power (35%), software failure (34%), data corruption (24%), external security breaches (23%), and accidental user error (20%).

Amongst the most critical issues facing corporations in current times. An essential element of ICT strategy, security and survival. So important that others might not want to do business with you without sufficient recovery plans. Increasingly required by corporate governance and compliance regulations and financial legislations. So lacking in many organisations and probably the reason many could lose huge sums of money, not to mention the loss of vital information.

Failure to bring the business into the planning and testing of recovery efforts. Failure to gain support from senior-level managers. Not demonstrating the level of effort required for full recovery. Not conducting a business impact analysis and addressing gaps in the recovery model. Not building an adequate resilience strategy that outlines recovery time objectives, critical systems and applications that are required by business functions. Not having proper funding that will allow for a minimum of semi-annual IT disaster recovery testing.

This programme has been developed specifically for Technology Professionals with responsibilities for:

IT Infrastructure IT Disaster Recovery Cyber Security Data Management IT Supply Chain IT Networks IT Services IT Risk Management IT Audit Operational Resilience Business Continuity Operational Risk

IT Readiness for Business Continuity has evolved significantly over the last decade; strategies that were viable a few years ago may not be so now, especially after the Covid-19 pandemic. Cyber-attacks, physical disasters, terrorist attacks, equipment and utilities failure are increasingly commonplace.

New corporate governance and compliance regulations require risk assessment and expect continuity plans to be in place; Customers are increasingly demanding that their suppliers have Technology Disaster Recovery plans for Business Continuity; Financial legislation requires protection of assets by prudent planning; Insurers are increasingly demanding resilience plans to meet the requirements for cyber insurance - and may reduce or decline payment if plans are not in place;

This professional training programme will demonstrate how to meet these demands to ensure continuity of business processes and the survival of the organisation.

Steve Yates was a huge asset to Premium Credit. He came in and immediately assessed where we currently were in our continuity cycle vs where we needed to be. He created a plan of action with various achievement milestones and allied the BCP strategic target plan against it.
- James Hughes, Premium Credit Limited.

Steve Yates leads by example and enthusiasm. His all-embracing approach to collaborative efforts is a testament to his team building ability. His attention to detail has provided the cornerstone of his managerial success in both the commercial field and in his chairmanship of various institutes and associations.
- Jeff Charlton, Building Forensics

I would formally recognise your efforts and would thank you. This joint inter-agency exercise was a very good example of how the Police can work effectively with its partners in delivering important work.
- Chief Superintendent, Metropolitan Police Service UK.

Steve Yates is a pragmatic problem solver who is able to view the 'larger picture' and advise accordingly. He is a pivotal figure in the driving forward of Business Continuity awareness and planning..
– Mike Taylor, CCLA.

Steve Yates is an extremely professional, focused and knowledgeable Leader in his field. Steve can review processes quickly to identify gaps and ways to solve them. His competence was clearly shown when he took on the requirements of Business Continuity Management during a complex UK Machinery of Government change.
- Jane Heward, Department for Business, Energy & Industrial Strategy UK.

Steve Yates has been acknowledged by the Metropolitan Police Service regarding the importance of his involvement and effort as being vital to the delivery of a key London 2012 Olympic Exercise, held at the Olympic Park Main Stadium.
- London Metropolitan Police.

Steve Yates is always up to date on the issues, has achieved much for the profession with the BCI and BANG. He is an excellent speaker and leverages his leadership skills and extensive knowledge to achieve world-class results.
- Paul Kirvan, Independent IT Consultant & Auditor.

1. Substitutions are welcome. Kindly notify us at least 2 working days prior to the programme.

2. Cancellations will be refunded in full minus a RM250.00 / US$60.00 administrative charge provided the cancellation is done in writing at least 7 working days prior to the programme. Cancellations done less than 7 working days prior to the programme will not be eligible for any refunds and will carry a 100% liability.

3. Advertised package - While every reasonable effort will be made to adhere to the advertised package, please note that the content, speaker and venue were confirmed at the time of publishing. Circumstances beyond our control may necessitate an alteration to the same. As such we reserve the right to alter or modify the advertised package if required.

4. Postponement & Cancellation - If the programme has to be cancelled or postponed by us for any reason, we will issue refunds in full for all payments received without any deductions whatsoever.

5. Liability - We will not be liable for any loss or damage suffered by the client as a result of a substitution, alteration, cancellation or postponement of the programme.

6. Database - Upon receipt of this registration form, we assume that you are giving us your consent to store your details and use it for future marketing efforts. If you do not wish to be included in our database, kindly notify us.

7. Copyright and Intellectual Property - The content, format and delivery of the programme constitute our intellectual property and copyright. Unauthorised redistribution or reproduction of part or all will be actionable by law.